Customer Relationship Management
Why do we want to manage & maintain a relationship with a customer?
Is it so that we can give him the very best customer service?
Is it so we can keep him coming back to us?
Is it so that we can monitor what he buys, or does not buy?
Is it so we can sell accessories and consumables?
Is it so we can market new products which he may buy?
Is it so we can sell to him in new ways?
Is it a way to increase our sales?
Do you know who your customers are?
Do you record customer details on cash sales?
Do you have a customer data base or list?
Do you have addresses & phone numbers?
Do you keep email addresses?
Do you identify who is buying what?
We can help you to obtain, then maintain, then campaign so that you gain!